Privacy policy

This Privacy Policy describes how Crystal Hotel Courchevel collects and processes the personal data of users of the website www.crystalhotelcourchevel.com.

1. Data Controller

Personal data is collected by:

Crystal Hotel Courchevel SASAU
544 Rue de l'Altiport
73120 Courchevel – France
Email: [contact email]

2. Data Collected

We may collect the following data:

First and last name
Email address
Telephone number
Data relating to booking requests
Browsing data (IP address, pages visited, browser information)

3. Purposes of Processing

Your data is collected in order to:

Respond to your enquiries submitted through the contact form
Manage bookings and customer relations
Improve the user experience on the website
Produce website traffic and usage statistics

4. Legal Basis

The processing of your personal data is based on:

Your consent (contact forms, cookies)
The performance of a contract (booking)
Legitimate interests (website improvement)

5. Data Retention Period

Personal data is retained as follows:

Customer data: for the duration of the contractual relationship, plus any applicable statutory retention periods
Contact data: for a maximum of 3 years
Browsing data: for a maximum of 13 months

6. Recipients of Personal Data

Your personal data may be shared with:

Technical service providers (hosting, maintenance)
Booking and reservation platforms
Professional advisers (accountants, lawyers)
Legal or regulatory authorities where required by law

7. Your Rights

In accordance with the GDPR, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to object
Right to data portability

You may exercise your rights by contacting: [contact email]

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

8. Cookies

The website uses cookies in order to:

Ensure the proper functioning of the website
Measure website traffic
Improve the user experience

A cookie management banner allows you to accept or refuse the use of cookies.

9. Security

We implement all appropriate technical and organisational measures necessary to protect your personal data.

10. Amendments

This Privacy Policy may be updated at any time. We encourage you to review it regularly.